We hope you love what you've ordered! But if you're not 100% satisfied. Most items sold on Saved and Sexxy.com may be returned, with some exceptions (see Non-Returnable Items below), within 7 days after the date of delivery if they meet all applicable return requirements listed below. Return Requirements for Return-Eligible Items Items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker (if applicable) intact. Specifically, items will be inspected for washing, bleaching, cutting, or other alteration or damage. Purses & Bags: Items must be returned in new, undamaged condition with the original branded boxes and all accessories condition, and in the original packaging. If these items arrived to you damaged, or did not start upon arrival, or malfunctioned within 10 days after the date of delivery, please contact us immediately and return the item, postmarked within 10 days after the date of delivery, in its original packaging. All Other Categories: Items must be returned in their original, unused, unaltered, and unwashed, condition with all tags attached and in their original packaging. Non-Returnable Items The following items cannot be returned or exchanged: Bodysuits, Lingerie, Leggings, Underwear, Jewelry, Personal Accessories, or Cosmetics. Free gifts cannot be returned or exchanged. Quality Check for Returns 1. When a return item arrives, we will inspect and/or test it to ensure it is return- eligible and meets the applicable return requirements listed above. If the item passes our quality check, we will issue a refund. If our inspection finds that the returned item is not return-eligible or does not meet the return requirements listed above, we will reject the return and refuse to issue a refund or credit. If the return item is rejected, we will send the item back to you at the same address that was specified in the original order, We will deduct its return shipping fee from the amount of refund of other item(s) returned in the same order, if any. Currently, the return shipping fee for sending the rejected-return item to you is $7.99, and we reserve the right to adjust this fee. 2. In certain cases, we reserve the right, at our sole discretion, to offer a refund on the rejected-return item, instead of sending it back to you. 3. If you receive a damaged/defective item, please contact Saved and Sexxy Customer Service within 24 hours of receipt. Return Shipping Fee Return Shipping is free on your 1st return package for any order and postmarked within 10 days after the delivery date.